Refund Policy

REFUND POLICY

REPAIRS, REPLACEMENTS AND RETURNS

a) (Proof of Purchase) As a condition guide to us taking into account any refund or exchange, you must be capable of providing valid proof of the purchase of the Goods you want to exchange or return.

(b) (Mind change returns) Usually, we do not accept returns for reasons like “change of mind”. However, we may think about accepting returns in our utter discretion, conditional on your payment of up to $100 as administration fees to justify the services we are required to perform for accepting your change of mind return, and shipping costs as well. Change of mind returns will only be accepted if:
(i) the Goods are in their original condition, new and unused;
(ii) the Goods are returned within 10 business days of you receiving the Goods; and
(iii) we consent, in our absolute discretion, in writing to accept the return.
(c) (Faulty products) The subsequent process is applicable to any Goods you consider to be defective.
(i)If you think the Goods you received are defective, please contact Australia Hoverboard on the contact info mentioned on our official website describing the defect with proper image of the defect.
(ii) (Not faulty) If Australia Hoverboard find out in our practical view that the Goods is not defective, or the defect is because of fair deterioration or mistreatment, not being able to use according to the instructions given the manufacturer, or not being able to take care as mentioned, we will reject your return. We can accept repairing and sending your order back to you at your expense.
(iii) (Faulty) If we decide that the Good are defective, we will try to repair the fault for you at no extra cost from you. If the fault cannot be repaired, we will change the Goods and not charge anything from you, or refund you the amount in full. All refunds from our end are credited to your original payment mode. The costs of shipping for replacing products will be covered by us.
(v) If you are unable to abide by the requirements of this section 8 regarding faulty Goods, Australia Hoverboard may, in our full discretion, initiate only a fractional refund or zero refund with regard to such faulty Goods.
(vi) not anything in this section 8 is aim at limiting or otherwise affecting the warranty operation of a manufacturer which you may be expected to get under the law (including the Competition and Consumer Act 2010 (Cth).
(vii) If at all the refunds are approved, the Goods should be returned back to our warehouse at the expense of the customer. Refunds will be initiated only after inspecting the returned products.

(d) (Time limit) All requests for exchanges or refunds must be made within 10 days from the date of receiving the Goods, apart from where the Goods are defective.
(e) (Subcontracts)We may contract out or subcontract any repairing work to be carried out under these Terms without additional notice to you.

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