Due to the widespread impact of Omicron infections, our partnered carriers across the network are experiencing both a surge in parcel deliveries and major disruptions to their delivery services.
With a significant number of people in self-isolation in accordance with state regulations and public health orders, delivery delays are expected across the network due to driver shortages, depots experiencing temporary closures and/or operating with significantly reduced staff.
The Delivery Support Team is here to help but is also operating at a reduced staff capacity. We’re doing our best to provide updates as fast as possible and will continue to post updates in real-time to our Help Centre.
For more specific information regarding delivery delays, be sure to check out our latest article below. As the situation is changing daily we’ll be sure to regularly update this page with the most up-to-date information available here.
To help manage your customers’ expectations, we strongly encourage you to update your own online checkout and delivery information on your website to reflect the expected ongoing delivery delays too.
January Network update 11/01/2022
| Carrier | Service | Issue |
| Allied | Road Express & Bulky | Zone: Melbourne and Sydney
Melbourne and Sydney networks are struggling beyond expectation with a reduction of delivery operations staff by up to 50-60%. – Sydney and Melbourne’s freight experiencing significant delivery delays due to driver shortages.
– Bulk deliveries experiencing delays due to a shortage of vehicles and drivers.
– Please allow up to 5 business days past ETA for a parcel to be delivered before contacting delivery support. |
| Couriers Please | Standard | Zone: NSW, VIC, WA
Approximately 10% of all delivery operations staff are impacted and expect to see national delivery delays of an additional 2-5 business days past ETA continuing to at least the end of January. – NSW is currently experiencing delivery delays of up to 1-2 business days and is expected to return to regular operations capacity by Wednesday 12th Jan.
– WA is also experiencing significant delivery delays but is expected to return to regular operations capacity by Saturday 15th Jan.
– Please allow up to 5 business days past ETA for a parcel to be delivered before contacting delivery support.
|
| Fastway (Aramex) | Standard | Zone: VIC, NSW, SA
Due to the ongoing impacts on delivery operations, several depots have been subjected to temporary closures and reduced staff capacity across drivers and specifically call centre teams. – Significant delivery delays in Melbourne, Sydney, Adelaide, Geelong and Bendigo. – Please allow up to 5 business days past ETA for a parcel to be delivered before contacting delivery support. |
| TNT/Fedex | Standard/Road Express | Zone: NATIONAL DOMESTIC SERVICES
Due to ongoing impacts of covid several depots have been subjected to temporary closures and are operating with reduced staff capacity. The situation is changing daily and more up-to-date information will be provided. |
